Department of Human Services of the District of Columbia.

The front staff is very unprofessional, the IDA person sits around gossiping about ppl, as if she's better than someone else...INHUMANE

Honestly, they provide good service and do their job well. Beware when you visit. The wait can be hours

Yo soy hispana y voy ahí desde hace 25 años ya y nunca me han tratado mal solo que si hay que tener paciencia pero no he visto que traten mal a los hispanos lo ciento por las personas frustradas que digan que los han tratado mal

They was professional and quick with business I wasn't in the place for more than 1hour and 15min

It's either hit or miss. I always have to do an attitude check on myself before I walk in, because those women in there ALWAYS have an attitude problem but I always manage to get what I need done, because I AM PROFESSIONAL.

Yesterday on 6/18/26, in this hot summer, I saw a mom holding her daughter who might be between 4-5y seating on the floor on the sidewalk begging for money. She was primarily seating in front of Bank of America 3100 14th st NW in Columbia Heights & had been displaced in front of fews doors down almost in front of the mall. I gave her some of my groceries bc I’m myself unemployed & did not have any SNAP for my household & I’m struggling. Some people kindly gave her some money. I had tried to guide her to social services but I’m not sure if she understood. Then by sending these photos & videos, she could eventually get some help with food, money & rent & for the safety of her vulnerable child/daughter.

Terrible! I went to the office and called several times to update my benefits because of a name change. 6 months later...nothing. On top, these are very rude and uneducated workers. Luckily, technology will replace inefficient staff very soon. Seems like the people at this office do not want to work anyway.

Went to the office on 12/09/2025 because they said they were cancelling my medicade because I was making to much $ but we're counting my housing voucher as income but I'm not able to work .They were so nice the women was so helpful and also signed my up for snap but she told me I couldn't get my card there and ether needed to go to another location to get it or get in mail never came in mail so I called and was told I could come there and get it. Didn't make sense oh well

Good heavens! I arrived and waited to be served. I saw a young lady twice at booth 3. God! She knows what she's doing. Adrienne Dove Please stay a little longer, this office needs you! deserves recognition for her good management. Good Day young ladys!

My experience at the Hst location on Wednesday 27 2025 was 5 stars. I needed assistance and received a warm welcome with professional and well timed experience at this locations. The outstanding individual was accurate, respectful, and delighted to help and just make sure if you ever have to visit this location ask for Ms.Kamara she is happy to help an a professional. I was lucky to have someone who cared about responsibility and her community. Thank GOD for people like her.

Communication and training is needed within this agency. I went to this office twice within two days because I am not satisfied with the answers that I received. I got a letter from their office with the new poverty guidelines set by Donald Trump, the President of the United States. The workers there had no knowledge of these new guidelines that are going into effect January 2026. It was obvious that they had not seen a letter like mine. The worker, was nice, but she had to ask another employee for understanding of the letter herself. When I went there the second time, two days later, a different worker had to ask for understanding of the letter too. My understanding of the letter is different from their’s. My concern is they are just guessing the answer when I need concrete answers so I will not lose my benefits unnecessarily.

Un exelecte servicio personal muy amable te ayudan en lo que uno nececita

Never let me down,I need them now.