Providence Mount St. Vincent.

I just Bail on this horrible place. Two days ago I left in protest. The doctor didn't know what she was doing never there to exam you or get to know you. The nurses continue to change my medication to their needs for you making me more sicker then needed. I kept on complaining but they didn't want to hear me. The abuse I was given wasn't necessary by the nurses and staff. The food was not good at all so I lost 20 lbs there. Last straw I was given 4 MG of prazosin a drug I wasn't on, so l pass out on the floor for hours bloody left for dead. It so sad they don't have the staff to meet the needs there. I will follow-up up with a advocate to see if they liable.

This is the most disgusting assisted living facility I have ever seen. Incredibly unclean. How is this place still operating?? Don’t take your loved ones here!!

Was admitted on January 2026: had to wait for someone to talk to about how this place is run, I asked about lunch said I missed that so have to wait for dinner. Had to wait for ice chips in cup, had to wait because TV was not working. I had no understanding of how rehab works. Finally some came and took order for dinner, no nurse yet. This place appears to be busy or short staff. A young person didn't want to Come into room to talk to because I had question I couldn't talk loud, throat hurt from having tube taken out. She did come in but with a attitude, since then had not seen her. Thought to myself thats not nice, people come to get better and not feel like you are not important. Doctor helpful there Nurses Mina, Jesse, awesome people. CNA Monika, James nice and helpful person,Philip sense of humor even when he was tired. Asefa knowledgeable guy. Belilul patient lady even when she was tired. Cna Mely at night after midnight shift just a warm welcoming women, cheerful, helpful, treated you with respect. PT Taylor awesome OT Jennifer polite person Marianne helpful and showed my library which cna busy all the time. Didn't know while there you could get a hair cut. Make sure ask a lot of questions with social worker on Medicare and insurance because I learned the hard way. Providence Mount St Vincent does not offer charity help.

My wife was admitted for SNF rehab after leaving the hospital and the entire staff was very polarized as being either great, or awful. From the kitchen (nice one day, mean because my wife was allergic to seafood the next) to the caregivers who had wildly varied levels of experience with dealing with complex cases (honestly, the Providence hospital did them and my wife wrong by rushing this). My wife went for PT focused care and they weren't focused for the first 10 days and insurance cut off the money at 20; so it was a waste of time in the end because the inability to commit to a scheduled care plan. The worst was contracted wound care, which lowered standards steadily during her visit, as she was older and not fully supplied. Why they didn't use wound care from Providence's own network is a mystery that should fall heavy on the network's management that puts in barriers and inefficiencies to make the book keeping easier. Pros: nice facility, most people one most nights were helpful and kind. They are organized as a facility and offer lots of unique services Cons: rehab was ad-hoc and not good with people who had hard schedule commitments like dialysis at outside facilities. Also, the number of times the CNA on duty said for hours that they needed to wait for a second helper for 3-4 hours was out of line. They need to be able to deal with decreased ability patients or get out of thr rehab business.

One star is to much. My dad was there maybe 6 hours. We got there and they said they had no information on he coming. Then had him put in a room took awhile for someone to come talk with us. We pushed the button for help a few time and got no help. We had to each time go find help. I got to know his roommate good thing when my dad fell off his bed the roommate was the one that got my Dad help! He has to go to rehab again and told the hospital he can't go back to where is came from. So he isn't! I picked up my Dad clothes and he is miss 3 shirts and a bag it was all in! Really.... First impressions is everything...go check the place out before making your decision.

Very nice place and nice caregivers

My mom is taken care real good

Do not place your loved ones here. Please. I used to volunteer here which is why I chose it for my mom. I will no longer represent much less step into this facility. My mom fell and broke her wrist the first month and despite the sales promises of being able to age in place, they said they couldn’t provide the care she needed. They said they could provide memory care, and the facilities are not at all present nor are the staff trained to work with patients with any level of cognitive decline. In addition, the families and residents are clear that the staffing levels are insufficient and inadequate. The only saving grace are the few care givers that give their heart every day but those are few and far between. The last week of my moms life, they only provided care when we demanded, and tried to move her out. We are still being sent bills that the business office knows were not her responsibility, to the point we might report for Medicaid fraud. Please save yourself the heartache.

It was fine while there; however, after leaving. No home care, no prescriptions, nothing. I've been laying up in this (now filthy) apartment for almost 2 months.

Worst care ever, terrible treatment. She would press her buzzer all night and not one person would come to help her. The lady in her room would turn the tv up so loud that I could hear it when I was on the phone with her. Numerous requests were made to have this corrected which never was. Was told my elderly mother could walk, sit in wheelchair and go to bathroom. She was delivered to my home on a stretcher, is in diapers with terrible diaper rash with a boil, can’t lift herself to get out of bed or wheelchair. This care was paid for and she didn’t deserve this bad care. I don’t stop here with the complaints, I will be contacting other agencies.

Do not send anyone here. Food is awful and makes you sick. Taste bad and looks unappetizing. Protein is 3'x2' and quarter inch thick. Hardly sufficient for someone trying to heal. No air conditioning on 90 degree days. They do have a nice fan. They refuse to let yyou go home

Current short term resident here at msv, they make their nurses work 16+ hour shifts with little to no breaks, if the nurses show actual compassion to the residents they get sent to more busy floors, the nurses that are brought up from other floors are so exhausted and over worked from the busier floors, that they snap at residents when they ask for needed care. I was left in my room with soiled wound dressings for 3 hours begging for someone to help me redress my legs because I was in 10/10 level pain, but instead I was given pain meds and told "do it yourself or wait for the night nurse because if I help you I'd be abandoning all of the other patients." I'm not allowed to do my own wound dressing for safer and infection reasons) I told the visiting Kaiser Dr this and she was so upset, but then a few hours later she told me I was going only get one wound dressing change per day. This isn't going to help me get better, and the last thing I need is to become dependant on narcotics because they don't have the time to take care of my wound care so they just hand me Norco whenever I ask for it. If this is the level of care I'm going to get for the rest of my stay, I should just go home and do it myself there. At least my room will be bigger than a walk in closet and I'll be allowed to go outside without having to ask permission and be told no because there's no time... Also all of the permanent residents here look so depressed, stressed and exhausted. Don't bring your family here, you'll be spending too much and end up finding somewhere else to put them.

Our mother has lived at The Mount assisted living apartments for almost two years now, and it's been a really good, supportive place for her. A few highlights: All the staff seem to know her and be aware of what's going on with her at any given time. She loves the activities, and the activities staff often call her to invite her to things they think she'll enjoy. Nurses, supervisors, and the social worker are very responsive and helpful when we have questions or concerns. There's a beautiful chapel on site with a range of types of services throughout the week. And, our mom consistently has good things to say about the food! All of this in a beautiful location, at a more affordable rate than most similar facilities, and with a 100-year history of doing this good work.

We had my mother in law at St. Vincent for 3 weeks as she was recovering from a hip fracture and we could not have been more satisfied with the care and rehabilitation she received. The staff are very caring and focused on the patient. We liked that we could get straight answers from the staff on her progress at any time as well as anything else that we needed. We also very much enjoyed working with the Social Worker Lisa, who was very helpful in managing the transition out of Providence as well as answering any non-medical questions. It may look like an older building, but looks are deceiving. What goes on inside is first rate care and rehabilitation, and we would recommend Providence St. Vincent to anyone needing this type of care.

My mother had multiple UTIs and was found on the floor several times while in the assisted living facility at Providence Mount St. Vincent. I understand staffing is difficult and when somebody develops dementia it's hard to handle but it is very frustrating when you go to visit and see the aids in the nursing station on their phones not seeming to care and your mother is sitting in soiled diapers for several hours with dementia and doesn't understand what's going on. Furthermore, she was fearful of being abused or hit. When we moved her to a group home the owner of the group home said she would often say "don't hit me don't hit me" when they would change her.